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VIEW Micro-Metrology’s Industry-leading Customer Support: Extending the Value of Your Metrology Investment
Intended for deployment in the most demanding production-critical and quality assurance environments, every metrology system from VIEW Micro-Metrology
is backed by our commitment to providing unparalleled customer service.
As a Quality Vision International company, VIEW Micro-Metrology has the resources of Quality Vision Services available to our customers.
As of May 2, 2002, Quality Vision Services, Inc. became an accredited Calibration Laboratory. The accreditation covers the specific calibrations listed
on the agreed scope of accreditation, as posted on the www.a2la.org web site. QVS meets the requirements of ISO/IEC 17025-1999 "General Requirements for
the Competence of Testing and Calibration Laboratories." Laboratories that comply with this International Standard also operate in accordance with ISO 9001
or ISO 9002. QVS also meets the requirements of ANSI/NCSL Z540-1-1994 and any additional program requirements in the field of calibration.
Beginning with in-depth technical assistance to tailor exactly the right metrology solution for your unique application requirements,
VIEW Micro-Metrology’s comprehensive support capabilities also provide extensive hands-on training, installation, and process optimization by expert
factory-trained metrology engineers. After your system is quickly up and running, VIEW Micro-Metrology’s commitment to customer satisfaction continues
with highly responsive dedicated worldwide support systems, including a 24-hour telephone hotline and overnight delivery of parts and/or dispatch of on-site
technical assistance.
VIEW Micro-Metrology provides worldwide service support from our San Jose headquarters, and through certified field service providers around the world.
We provide parts, service and software support for systems going back many years. Please check the table below for the status of your system. We provide parts, service and software support for obsolete systems on a best efforts basis, and provide full support for all systems manufactured within the last 7 years.
For emergency service or preventative maintenance and calibration services, please contact us at:
Phone: (800) SOS-VIEW
E-mail: service@viewmm.com
Product Support Matrix
| |
Calibration |
Service |
Spare
Parts |
Retrofit |
Upgrade |
Software
Updates |
Training |
Service
Agreements |
No Longer
Manufactured |
Notes |
| 890 |
Visit
www.gsig.com/contact |
| 8100 |
| 1220 |
 |
 |
|
|
|
|
 |
|
|
1 = limited service
and parts
availability unless
retrofitted |
| Bazic 8 |
|
|
|
|
|
|
|
|
|
| Bazic 12 |
|
|
|
|
|
|
|
|
|
| Ultra 8 |
|
|
|
|
|
|
|
|
|
2 = available
for retrofitted
machines |
| Precis 3000 |
|
|
|
|
|
|
|
|
|
| Voyager |
|
|
|
|
|
|
|
|
|
|
| Pinnacle |
|
|
|
|
|
|
|
|
|
|
| Summit |
|
|
|
|
|
|
|
|
|
|
| Benchmark |
|
|
|
|
|
|
|
|
|
|
| |
| Obsolete Systems |
|
| MicroLine 100 |
|
|
|
|
|
|
|
|
|
Hardware support offered
on a best efforts basis.
Upgrade available |
| MicroLine 400 |
|
|
|
|
|
|
|
|
|
| MicroLine 500 |
|
|
|
|
|
|
|
|
|
| MicroLine 600 |
|
|
|
|
|
|
|
|
|
| Specialized Systems |
|
| MicroLine 440 |
|
|
|
|
|
Call |
|
|
|
|
| VPM-2000 |
|
|
|
|
|
Call |
|
|
|
|
Currently
Manufactured
Systems |
|
| MicroLine 300 |
|
|
|
|
|
Call |
|
|
|
|
| MicroLine 420 |
|
|
|
|
|
Call |
|
|
|
|
| MicroLine 520 |
|
|
|
|
|
Call |
|
|
|
|
| IMS-44 |
|
|
|
|
|
Call |
|
|
|
|
| Innova 200 |
|
|
|
|
|
Call |
|
|
|
|
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