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VIEW Micro-Metrology's Industry-leading Customer Support: Extending the Value of Your Metrology Investment
Intended for deployment in the most demanding production-critical and quality assurance environments, every metrology system from VIEW Micro-Metrology
is backed by our commitment to providing unparalleled customer service.
As a Quality Vision International company, VIEW Micro-Metrology has the resources of Quality Vision Services available to our customers.
As of May 2, 2002, Quality Vision Services, Inc. became an accredited Calibration Laboratory. The accreditation covers the specific calibrations listed
on the agreed scope of accreditation, as posted on the www.a2la.org web site. QVS meets the requirements of ISO/IEC 17025-1999 "General Requirements for
the Competence of Testing and Calibration Laboratories." Laboratories that comply with this International Standard also operate in accordance with ISO 9001
or ISO 9002. QVS also meets the requirements of ANSI/NCSL Z540-1-1994 and any additional program requirements in the field of calibration.
Beginning with in-depth technical assistance to tailor exactly the right metrology solution for your unique application requirements,
VIEW Micro-Metrology's comprehensive support capabilities also provide extensive hands-on training, installation, and process optimization by expert
factory-trained metrology engineers. After your system is quickly up and running, VIEW Micro-Metrology's commitment to customer satisfaction continues
with highly responsive dedicated worldwide support systems, including a 24-hour telephone hotline and overnight delivery of parts and/or dispatch of on-site
technical assistance.
VIEW Micro-Metrology provides worldwide service support from our Tempe headquarters, and through certified field service providers around the world.
We provide parts, service and software support for systems going back many years. Please check the table below for the status of your system.
We provide parts, service and software support for obsolete systems on a best efforts basis, and provide full support for all systems manufactured within the last 7 years.
For emergency service or preventative maintenance and calibration services, please contact us at:
Phone: (800) SOS-VIEW
E-mail: service@viewmm.com
Product Support Matrix
| |
Calibration |
Service |
Parts |
Retrofit |
Upgrade |
Software
Upgrade |
Training |
Service
Agreement |
No Longer
Manufactured |
| End of Life/Obsolete |
| All View SUI based systems |
|
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|
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| 1220 |
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| Bazic 8 |
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| Bazic 12 |
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| Ultra 8 |
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| Precis 3000 |
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| MicroLine 100 |
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| MicroLine 400 |
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| MicroLine 440 |
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| MicroLine 500 |
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| MicroLine 600 |
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Services Available: These systems are no longer supported. No service or parts are supplied by VIEW-MM. Limited Technical Support provided on a best-effort
basis. Please contact your Regional Sales Manager for more information.
|
| Legacy |
| All View Voyager based systems |
|
1 |
1 |
|
|
1 |
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| 612 |
|
1 |
1 |
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|
1 |
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| 1212 |
|
1 |
1 |
|
|
1 |
|
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| 1818 |
|
1 |
1 |
|
|
1 |
|
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| 2418 |
|
1 |
1 |
|
|
1 |
|
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| MicroLine 300 |
|
1 |
1 |
|
|
1 |
|
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| MicroLine 420 |
|
1 |
1 |
|
|
1 |
|
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| MicroLine 520 |
|
1 |
1 |
|
|
1 |
|
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| IMS-44 |
|
1 |
1 |
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|
1 |
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Services Available: VIEW-MM will supply a best-effort on-site service response based upon current travel and service rates to evaluate the system. A purchase
order is needed that would be based upon a "Not to Exceed" charge that would include a 1 day evaluation and estimates cost for travel. If repair services can be
offered, VIEW-MM will dispatch a service technician based upon the receipt of a Purchase Order for time and cost of parts. Alternatively, for a $250 flat-fee,
VIEW-MM will evaluate parts, component, sub-assemblies, computers, or entire systems upon receipt (FOB customer) at our Tempe facility. If the item is determined
to be repairable, a quotation will be submitted for labor costs, parts, material, and time needed to engage the repair. In either case, VIEW-MM will endeavor to
supply new or like-new parts for legacy systems that would be warranted for labor and material for 30 days.
1 – limited service and parts available on a best-effort basis
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| Currently Manufactured |
| Benchmark |
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| Pinnacle |
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| Summit |
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| ML300 |
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| Precis 100 |
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| Precis 200 |
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Service Response - Currently manufactured systems are fully supported by VIEW-MM. Service, calibration, parts and software upgrades are available.
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